In the United States Government, White House Office of Management and Budget (OMB) Circular A-11 is about Preparation, Submission, and Execution of the Budget. Part 6 of A-11 is titled ‘The Federal Performance Framework for Improving Program and Service Delivery’. Section 230 of A-11 Part 6 is titled Agency Strategic Planning and includes valuable guidance...Read More

Improving customer service is a simple concept that all employees can understand. We are all customers. Customer service is about treating people how you would like to be treated. Treating people how you would like to be treated is also the foundation for nearly every faith around the world. This is a story about how...Read More

Introduction A friend recently asked me if I knew the acronym LDRSHIP? Loyalty Duty Respect Selfless Service Honor Integrity Personal Courage In-action He then gave me a copy of U.S. Army Field Manual FM 6-22, titled Developing Leaders. It is the core material referenced for this article and what I want to use as a...Read More

Government employees are hungry for transformation in their agencies and for professional development. For the next 6 weeks leading up to 4th of July, I am leading a blog series on Transformation. It will use techniques found in John C. Maxwell’s book Change Your World. Later this summer, I want to start facilitating transformation tables....Read More